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Merch Factory

Frequently Asked Questions

We have compiled a list of frequently asked questions to help you get started with your print on demand dropshipping business in India with Merch Factory.

Getting Started

Merch Factory is an all-in-one platform that simplifies the process of starting and managing a custom clothing business. It offers a range of services and tools to help individuals and businesses create and sell their own branded merchandise online. Here are some key aspects of Merch Factory:

  • Custom Clothing: Merch Factory allows users to design and customize their own clothing, including t-shirts, hoodies, and other apparel items. Users can upload their designs, add labels, and create unique merchandise.
  • Printing on Demand: The platform offers printing on demand services, which means that clothing is only printed when an order is placed. This reduces the need for large upfront inventory and minimizes waste.
  • Shipping and Delivery: Merch Factory handles the shipping and delivery process, ensuring that orders are sent to customers in a timely and efficient manner. Users can also take advantage of self-shipping options for greater control.
  • Support and Assistance: Merch Factory offers customer support to assist users with any questions or issues they may have. They aim to provide a smooth and convenient experience for both novice and experienced entrepreneurs.
  • Innovation: The platform is committed to continuous improvement and innovation in the custom clothing industry. This includes introducing new features and services to enhance the user experience.
Overall, Merch Factory is designed to empower fashion entrepreneurs and creators to bring their unique clothing designs to market without the traditional complexities of the fashion industry.

There are no upfront deposits or subscription fees required. You can simply pay for each order as you go.

Certainly, you have the option to order samples. The process is straightforward:

  • Sign up and create your account.
  • Place a new order for the samples you wish to receive.
  • We will handle your sample order just like any other order, with the same care and attention to detail.
It's important to note that while we offer samples, we cannot provide products for free to everyone. That would be quite a challenge for us, to say the least! 😉

Design & Printing

Only PNG files can be uploaded for your designs. When creating t-shirt designs, it's essential to save them in PNG format with a transparent background. Failing to do so might result in the t-shirt appearing oddly printed, which could lead to returns or dissatisfaction from customers.

Additionally, make sure to check the maximum design dimensions allowed to ensure your image's aspect ratio aligns with the editor's specifications. This ensures your designs are resized correctly within the editor.

For instance, if the front view of a Biowashed T-shirt measures 12 inches by 21 inches, and you desire a full-size print, ensure that your design matches these dimensions. It's also recommended to use a DPI (dots per inch) setting of 300 for the best print quality.

At MERCH FACTORY, we specialize in DTF (Direct-to-Film) prints for clothing. DTF prints provide excellent quality, durability, and vibrant colors.
While some may inquire about DTG (Direct-to-Garment) prints, we've made a strategic decision to discontinue them due to cost concerns and a preference for maintaining the highest quality standards. Our focus on DTF ensures that our customers receive the best results for their clothing designs.

Rest assured, your designs are kept completely secure on our servers. Our printing process is highly automated, requiring minimal manual intervention. As we handle all production in-house, there's no need to email your design files, ensuring an extra layer of protection for your valuable creations.

Order Process

To place an order, follow these quick and easy steps:

  • Sign up and create your account.
  • Click on the "New Order" button.
  • In less than 5 minutes, you can complete your order. When you click on "New Order," you'll be guided through a simple process:
    Step 1: Add products to your order. You can create a new product, select from your saved products, or even choose from products that were returned to us.
    Step 2: Fill in the shipping details for your chosen products.

  • Finally, click the "Place and Pay" button, and you're all set!
  • Ordering with us is a breeze, and you'll be done in no time!

Upon receiving your order at Merch Factory, we swiftly proceed to print, pack, and dispatch it. The delivery timeline then relies on the courier service you select when placing your order. You'll find the estimated delivery time provided when the order is dispatched. For precision, we mention it may take up to an additional two days. Rest assured, our team dispatches your orders in under 24 hours. Your satisfaction is our priority!

Certainly, you have the ability to track all your orders. You can conveniently access the status of each order through our Merchant Application. Once your order is placed, simply navigate to the "All Orders" page at your convenience. Click on the specific order, and you will find comprehensive details about it right there. Tracking made easy!

You have the option to cancel an order via the Merchant Application as long as it hasn't been processed, printed, or packed. Here's how to cancel an order:

  • Visit the "All Orders" page.
  • Select the specific order you wish to cancel.
  • Once you're viewing all the order details, click on the "Cancel Order" option.
Please note that the "Cancel" button is available only when your order hasn't been processed. Additionally, if your item has already been shipped, you can take advantage of our RTO (Return to Origin) service. This service holds your merchandise for 15 days, allowing you to reship it as needed.

Shipping & Returns

Certainly, Merch Factory takes white-labeling seriously, ensuring that there is absolutely no branding associated with Merch Factory on the products or packaging. This means that when you receive your merchandise from us, it will be free from any logos, marks, or labels that would indicate it came from Merch Factory. Instead, it will represent your brand exclusively, allowing you to establish your unique identity in the market without any interference from our branding. Our commitment to white-labeling ensures that your custom clothing and merchandise truly reflect your brand's individuality.

When you place an order with us, you have the flexibility to choose from a range of courier services, and we've established direct partnerships with many of these courier companies to provide you with the most cost-effective shipping rates available. We aim to make shipping affordable and convenient for you.

As a reference point, shipping typically starts at 45 INR for 500 grams within the state of Madhya Pradesh and 60 INR for the same weight in other states. To put it into perspective, you can ship approximately 2 to 3 T-Shirts within this weight range.

Additionally, there are some additional charges to be aware of:

  • RTO (Return to Origin) Charges: These are set at 50 INR per order.
  • COD (Cash on Delivery) Charges: These may vary, as they are determined in real time by the courier companies based on the specific order.
If, for any reason, you prefer to handle your own shipping operations, you have the option to use our self-shipping service. We want to provide you with the flexibility to choose the shipping method that best suits your needs and preferences. Your convenience is important to us!

We provide you with the Estimated Time of Delivery (ETD) when your order leaves our printing facility. To ensure accuracy, we add a buffer of up to two extra days to the estimated delivery time. It's important to note that our team works efficiently, and we typically dispatch your orders in less than 24 hours. However, once the order is in the hands of the courier company, the delivery timeline depends on their operations.

In most cases, courier companies deliver within the expected time slot. However, it's crucial to acknowledge that external factors like adverse weather conditions and network constraints can sometimes lead to delays. We appreciate your understanding and patience in such situations, and we recommend communicating these possibilities to your customers as well. Our commitment is to provide a smooth and efficient ordering process while keeping you informed about potential delivery scenarios.

Courier returns typically occur when a customer rejects an order, a scenario that is more common with Cash On Delivery (COD) orders. In such cases, the products are sent back to our Merch Factory Facility. When we receive these returned orders, we take immediate action to update the items in our database. You can conveniently track these returned products in a designated area within our platform.

The great part is that you have the option to reship these returned items by covering only the shipping charges. This allows you to make the most of your merchandise and provide a better experience to your customers. However, it's important to note that there is a time limit for reshipping these items. Typically, you have up to 15 days to initiate the reshipment process. If you are on a paid plan, this period may extend further, offering you additional flexibility.

To ensure efficiency and to prevent stockpiling of unclaimed items, any goods that are not reshipped within the specified time frame are donated to charity. This approach not only helps us manage our inventory but also contributes to a meaningful cause.

As a proactive measure, we strongly recommend confirming with the customer before placing Cash On Delivery (COD) orders. This ensures that the customer is prepared for the order and reduces the likelihood of returns, making the ordering process smoother for both parties involved.

At Merch Factory, we take the utmost responsibility for the safety of your orders during the shipping process. In the unfortunate event of any damage or loss occurring while your order is in transit, you can trust that we have you covered.

Our commitment is to make things right for you. If your order arrives damaged or is lost, we offer two options to ensure your satisfaction:

  • Replacement: We will promptly replace the damaged or lost item, ensuring that you receive the product you initially ordered in perfect condition.
  • Refund: If a replacement isn't feasible, we will refund the full order amount, providing you with a resolution that aligns with your preferences and needs.
Your trust in us is of the utmost importance, and we want to assure you that we are here to support you every step of the way. Your satisfaction is our priority, and we are committed to delivering a seamless and worry-free shopping experience.

Yes you can! Check out self shipping option.

Self Shipping is designed for advanced users or larger brands who prefer to manage their own shipping services. When opting for the self shipping option, you will be required to provide us with the AWB Number (Airway Bill Number) and the name of your chosen courier service. We will include this information on the shipping label.

If you require further flexibility, such as using your address for Return to Origin (RTO) purposes, you can provide us with a shipping label URL, and we will print and affix that label for you. However, it's important to ensure that the shipping label is readily accessible for pickup when you choose this option.

This feature is ideal for those who want more control over their shipping process and allows for customization of the shipping label to meet your specific needs. We want to provide you with the flexibility to choose the shipping method that best suits your requirements. Your convenience is important to us!

If you want to self-ship, put the pickup address as MF Warehouse, Mill Road, Ashok Nagar, 473331, Madhya Pradesh. The contact number should be yours, as we get the AWB number and courier name from you when you place an order. We dispatch orders daily with all our courier partners. You should generate the pickup after the order is printed.

Warehouse - Store Integrations

Absolutely, you have the option to seamlessly integrate your WooCommerce store with Merch Factory. This integration enables you to streamline your order management process by effortlessly fetching orders from your WooCommerce store and utilizing Merch Factory's printing services.

To learn more about the integration process and explore detailed instructions, we recommend visiting our Knowledge Base. There, you'll find comprehensive resources and guidance to help you set up and make the most of this integration.

This integration not only enhances the efficiency of your order fulfillment but also ensures a smoother experience for both you and your customers. We're dedicated to providing you with the tools and support you need to optimize your online business operations.

Accounts and Billing

Let me provide a more detailed explanation of how Cash On Delivery (COD) orders work with Merch Factory:

When you place a COD order with us, you pay the fees for the product and printing upfront, which represents your cost price. Once your order is in transit and delivered to your customer by our trusted courier partner, they collect the COD amount from your customer on your behalf. This collected COD amount is then securely transferred back to us.

Upon receiving the COD payment, we credit the corresponding amount to your Merch Factory wallet. This wallet serves as a convenient and accessible account where your earnings accumulate.

The flexibility is in your hands. You have the freedom to withdraw the accumulated amount from your Merch Factory wallet at any time that suits you. This ensures that you have access to your earnings when you need them.

With this process, we aim to provide you with a hassle-free experience when it comes to managing payments for COD orders. Your earnings are easily accessible, allowing you to maintain control over your finances and smoothly run your business operations.

The process of generating an invoice with Merch Factory is designed for your convenience.

Here's how it works:

  • Automatic Invoice Generation: As soon as the order is successfully delivered to your end customer, our system automatically generates an invoice. This means you don't have to manually create invoices for each order, saving you time and effort.
  • Important Note on GSTIN: To ensure that you receive returns on the GST (Goods and Services Tax) you've paid, it's crucial to provide your GSTIN (Goods and Services Tax Identification Number). This enables us to bill you correctly, considering your GST registration.
  • Billing for Unregistered Parties: In cases where you haven't provided a GSTIN or are not registered for GST, we will bill you as a customer or an unregistered party.
It's essential to have your GSTIN in place if you want to benefit from GST returns. This ensures that your invoicing is in compliance with tax regulations, and you can claim the appropriate returns for your business. If you have any questions or need assistance with this process, please feel free to reach out to our support team for guidance.

Withdrawing funds from your Merch Factory Wallet is a straightforward process, and here's a detailed guide to help you:

  • WhatsApp Number Registration: Begin by registering your WhatsApp number within the Merchant Application. This is a vital step to ensure a secure transaction, as you will recieve payout liks on this number.
  • Withdrawal Request: In the Wallet section of the app, locate and click on the 'Withdraw' button. Here, you can specify the amount you wish to withdraw.
  • Link Delivery: After confirming your withdrawal request, you will receive a link on your registered WhatsApp number.
  • Razorpay's Payout Page: Click on the link you've received. This will redirect you to Razorpay's Payout Page.
  • Details Input: On the Payout Page, verify the necessary details, including the recipient's email or phone number.
  • Funds Transfer: Following this, the funds will be processed, and you can expect to receive them in your bank account within 12 hours.
Additionally, it's worth noting that RazorpayX Payout Links provide a convenient way to send funds when you don't have the recipient's bank account details. By simply entering the recipient's name, phone number, or email, and the amount, you can create a Payout Link. The recipient then receives this link and can input their account details (bank account or UPI ID) for verification. Once verified, the amount is transferred.

For further information on RazorpayX Payout Links, please visit: RazorpayX Payout Links Documentation

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Copyright © 2024 Merch Factory