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Merch Factory

Terms Of Service

Last updated: 1st Jan 2023


Welcome to Merch Factory, the leading platform for all your custom clothing needs. Our goal is to provide you with a seamless and enjoyable experience while creating and selling your unique designs. By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Services.

Use of Services

Our Services allow you to upload designs, create custom clothing, and sell your products directly to customers. When you use our Services, you represent and warrant that you have the right to use the designs you upload and that your use of the Services will not infringe the rights of any third party.

Printing Services

Merch Factory may use its own printing facilities or utilize third-party printers to produce your custom clothing. You acknowledge that the quality of the printing may vary between different printers and that Merch Factory cannot guarantee the quality of the final product.

Shipping and Delivery

Merch Factory uses third-party shipping and delivery services to send your products to customers. While we make every effort to ensure timely and accurate delivery, we cannot guarantee that your products will be delivered within a specific time frame or without errors.

Refunds and Returns

Merch Factory provides returns only in the case of misprints and defects in the product, other reasons should be acknowledged by you to your customer. For Return to Origin Orders, we might charge RTO Fees.

Disclaimer of Warranties

Merch Factory provides the Services "as is" and makes no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials or products included on the Services. You understand that your use of the Services is at your own risk.


You agree to indemnify and hold Merch Factory and its affiliates, officers, agents, and employees, harmless from any claim or demand, including reasonable attorneys" fees, made by any third party due to or arising out of your use of the Services, your violation of these Terms of Service, or your violation of any rights of another person or entity.


We may use subcontractors to fulfill your orders, but we will remain responsible for ensuring that these subcontractors comply with the terms of this agreement.

Limitation of Liability

Our liability to you is limited to the purchase price of any goods or services you purchase through our platform. We will not be liable to you for any indirect, incidental, special or consequential damages, or for any loss of profits, revenue, data, or use, arising from or in connection with your use of our platform.

Dispute Resolution

Any dispute arising from or related to this agreement or the use of our platform will be resolved through binding arbitration.

Governing Law

This agreement will be governed by and construed in accordance with the laws of the jurisdiction in which we are headquartered.

Changes to this Agreement

We reserve the right to make changes to this agreement at any time. If we make changes, we will notify you by updating the "Last Revised" date at the top of this agreement. Your continued use of the platform following the posting of changes to this agreement constitutes your acceptance of such changes.


Either party may terminate this agreement at any time by providing written notice to the other party. Upon termination, you must immediately cease using our platform.

Entire Agreement

This agreement constitutes the entire understanding between you and us, and supersedes all prior and contemporaneous communications, representations, and understandings, whether written or oral, relating to the subject matter of this agreement.

Contact Us

If you have any questions about this agreement, please contact us at
For Merchants

Products to Sell

Custom Branding Services

Copyright © 2024 Merch Factory

Copyright © 2024 Merch Factory