Get in touch

We're here to help! Whether you have questions about products, orders, or setting up your brand, our team is ready to assist.

Frequently Asked Questions

Find instant answers to common questions about shipping, returns, printing quality, and payments.

Browse FAQs
Knowledge Base

Deep dive into our guides on design best practices, store integrations, and marketing tips.

Read Guides
WhatsApp Support
Fastest Response

Login to dashboard, go to help and start chat.

Login to DashboardExisting users can chat with support from the dashboard.
Email Support
Detailed Inquiries

Best for partnership proposals, billing issues, and complex technical support.

Replies within 24–48 hours. Direct: contact@merchfactory.in
Visit Our Facility Virtually

We believe in 100% transparency. View actual high-resolution photos of our printing machines, production floor, and finished product samples.

View Transparency Drive
Business Hours

Mon – Fri: 10:00 AM – 6:00 PM

Saturday: 10:00 AM – 3:00 PM

Indian Standard Time (IST)
Connect With Us